How to choose a CCTV installer or security integrator

So you’re in the market for some security cameras for your home of office, or you’ve been tasked with upgrading the security access swipe card system in the office? Well that’s great but where do you start? Google Ads? Facebook groups? How can you be sure that you’re choosing the right system for you and how do you know what questions to ask, to make sure you’re being taken for a ride?

When it comes to your security camera system, having an experienced and knowledgeable installer is as important as the cameras you choose to monitor your business, school, or city. While every project is different, there are some questions that every business or home owner should ask their installer before signing up. Here are some questions you should ask your security camera installer – and if they don’t know the answers – it is certainly time to find a new installer.

Are they a member of a recognised security organisation?

Any reputable and trustworthy security integrator will be affiliated with a national industry association, such as ASIAL. For your s sake, call the organization to verify the company’s membership.

Is the business fully licensed?

It is essential that any security integrator be fully licensed for business. Don’t believe everything you’re told – search the local police licensing to confirm.

What is the warranty being offered?

Anything electrical has a limited lifespan, and when it involves your safety it’s important to have a warranty. Ask whether just the equipment has a warranty, and whether installation/repair is also covered and for what period of time.  Also a genuine company will always schedule a repair visit within 24 hours of your complaint.

How much storage does my CCTV recorder retain?

You should ask what type of hard disk drives are being used? If the footage is being recorded to a Network Video Recorder (NVR) it needs to be a specific type of hard disk drive called a AV Drive. You should also ask how long the footage will be stored for, are they stored onsite, what measures are used to limit hacking and where is the system made?